Wednesday, June 4, 2014

A day in a life of a Bank relationship manager

This might not apply to many lucky RMs out there but this is how serious I take my job. 

First then when you open your eyes...

Check phone for any messages or missed calls
Read news related to industries less favored
Think of excess and how to inform clients
Think of renewals and hope limits don't get suspended 
Think of ongoing crap that u left home for late last night
Think of whether you should drive or catch a train 
Think of any appointments you have for the day
Think of whether any of your clients have decided to default 
Think if your clients remembers to pay their dues on time
Think of what to wear to work 
Think of that payment didn't go thru
Think of that payment that went thru but u were suppose to intercept
Think of how your bosses feel
Think of your colleagues
Think of how to increase utilisation
Think of how to improve services
Think of how to communicate nicely to annoying clients 
Think of the shit that you have to clean every day anyway
Think of that phone call u want to avoid
Think of that text you wished you never read
Think of whether any of your clients might have disappear or just call it quits
Think of the people u need to rely on to get things moving 
Think of that pile of paper and files that just keeps getting higher
Think of the beach where you once enjoyed so much u had to go back to reality cause someone had to pay the bills
Think of the calls you need to log everyday
Think of the stupid ridiculous requests people asks of you
Think of all the reports you were meant to submit last month
Think of the bloody forms you need to ensure your client initials on every damn corner
Think of how you are gonna justify the sky falling down and it ain't gonna be clouds
Think of people who have created more shit to do just cause they needed to prove their existence 
Think of your parents, family and pets longing to just catch a piece of you but you come home all grumpy or it's past bed time
Think of dinner at supper hours
Think of no time to pee I'm gonna pee on my chair 
Think of bonuses, incentives
Think hard when can you bloody leave for the damn block leave
Think of shutting off your phone just for that one hour 
Think of clean desk policy when clearly the floor is covered with files
Think big they say but all the big I can think of is a big headache
Think risks 
Think defaults
Think collateral and securities
Think main bank
Think of ten thousand log in passwords
Think of solutions when there is just none
Think of improving taichi master skills
Think of how to complain less and do more (tried and it doesn't come thru)
Think of the grass over the fence, most days it looks shittier 
Think of penalties, discounts, waivers, fees, charges, claims and bills
Think of additional facilities but get additional work instead 
Think of your future and realise it looks kinda bleak
Think of working from home but the damn wireless ain't working
Think of that support personnel who hates replying emails and they don't have a phone line
Think of account plans 
Think of renewals
Think of risky accounts and monitoring shit
 Oh my it's time to shut my eyes now!